Frequently Asked Questions

Everything you need to know about your luxury hair accessories.

When will my order ship?

Most of our pieces are handmade to order in our NYC studio. Please allow 3-5 business days for processing before your order is shipped.

What is your return policy?

We accept returns on unworn items in their original packaging within 14 days of delivery. Please note that custom orders and sale items are final sale.

Do you ship internationally?

Yes, we ship globally. Shipping rates and delivery times vary by destination and will be calculated at checkout.

What materials do you use?

We use high-quality materials including 14k gold plating, sterling silver, Swarovski crystals, and genuine freshwater pearls to ensure longevity and shine.

How should I care for my hair accessories?

To maintain the beauty of your piece, avoid contact with hairspray, perfume, and water. Store it in the provided LELET NY pouch when not in use.

Can I request a custom design?

We love creating bespoke pieces for weddings and special events. Please contact our concierge team to discuss your vision and timeline.